Comments on: Dell’s Incredible Turnaround http://nowisgone.com/2007/10/18/dells-incredible-turnaround/ A Primer on New Media for Executives and Entrepreneurs Thu, 09 Sep 2010 17:46:41 +0000 http://wordpress.org/?v=2.5.1 By: Pick of the Thicket 10.19.07 « Dallas Public Relations Expert Scott Baradell’s Media Orchard http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1821 Pick of the Thicket 10.19.07 « Dallas Public Relations Expert Scott Baradell’s Media Orchard Sun, 05 Apr 2009 19:13:23 +0000 http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1821 [...] Dell’s incredible turnaround: How they did it (Now Is Gone) [...] [...] Dell’s incredible turnaround: How they did it (Now Is Gone) [...]

]]> By: Online Community Best Practices « Social Media Solutions Blog http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1818 Online Community Best Practices « Social Media Solutions Blog Thu, 02 Apr 2009 20:55:53 +0000 http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1818 [...] on IKEA products, and who can forget Dell’s online community, which it famously used for a corporate image turnaround in 2007, and due to it’s success remains one of the most highly regarded and highly [...] [...] on IKEA products, and who can forget Dell’s online community, which it famously used for a corporate image turnaround in 2007, and due to it’s success remains one of the most highly regarded and highly [...]

]]> By: Getting Social Media Approved By Your Boss » The Buzz Bin http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1774 Getting Social Media Approved By Your Boss » The Buzz Bin Wed, 11 Feb 2009 21:46:52 +0000 http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1774 [...] but I always like to show folks 1) that people are already talking negatively about them and 2) tangible evidence through prior case studies that direct engagement actually reduces negativity and builds [...] [...] but I always like to show folks 1) that people are already talking negatively about them and 2) tangible evidence through prior case studies that direct engagement actually reduces negativity and builds [...]

]]> By: Online Community Best Practices http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1766 Online Community Best Practices Tue, 03 Feb 2009 14:25:49 +0000 http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1766 [...] on IKEA products, and who can forget Dell’s online community, which it famously used for a corporate image turnaround in 2007, and due to it’s success remains  one of the most highly regarded and highly [...] [...] on IKEA products, and who can forget Dell’s online community, which it famously used for a corporate image turnaround in 2007, and due to it’s success remains  one of the most highly regarded and highly [...]

]]> By: John http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1739 John Tue, 23 Dec 2008 18:49:35 +0000 http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1739 DELL CUSTOMER SERVICE IS THE WORST IN USA....Don't buy Dell...They lie, put you on hold for 30-40 min and then hang up on you. NEVER will buy Dell again...they lie !!!!!! "Outsourced" Customer Service is a total JOKE......I cancelled my order after several days of getting completely jerked around Nothing has changed at Dell Hell...same bullshit, different day Goodby Dell....never again will you see a penny of my money BUYERS BEWARE>>>!!!!!! DELL CUSTOMER SERVICE IS THE WORST IN USA….Don’t buy Dell…They lie, put you on hold for 30-40 min and then hang up on you.

NEVER will buy Dell again…they lie !!!!!!

“Outsourced” Customer Service is a total JOKE……I cancelled my order after several days of getting completely jerked around

Nothing has changed at Dell Hell…same bullshit, different day

Goodby Dell….never again will you see a penny of my money

BUYERS BEWARE>>>!!!!!!

]]> By: Omeletes and eggshells « Get Shouty http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1649 Omeletes and eggshells « Get Shouty Wed, 24 Sep 2008 06:37:19 +0000 http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1649 [...] the stats are in: people love brands that admit a mistake and change course better than walled [...] [...] the stats are in: people love brands that admit a mistake and change course better than walled [...]

]]> By: Government Participation Online: Layers of Engagement « Spaghetti Testing http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1608 Government Participation Online: Layers of Engagement « Spaghetti Testing Thu, 03 Jul 2008 13:57:25 +0000 http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1608 [...] and engaging people there (thinking here of examples like Dell and how they used this approach to get past the Dell Hell thing). Big jump in workload here, requires sustained efforts. Needs agility to [...] [...] and engaging people there (thinking here of examples like Dell and how they used this approach to get past the Dell Hell thing). Big jump in workload here, requires sustained efforts. Needs agility to [...]

]]> By: links for 2008-06-27 « media mindshare: news media, technology & public relations http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1607 links for 2008-06-27 « media mindshare: news media, technology & public relations Fri, 27 Jun 2008 02:34:49 +0000 http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1607 [...] Now is Gone > Dell’s Incredible Turnaround Remember Dell Hell? The company has experienced a significant turnaround in social media realms. [...] [...] Now is Gone > Dell’s Incredible Turnaround Remember Dell Hell? The company has experienced a significant turnaround in social media realms. [...]

]]> By: links for 2008-06-26 « Brendan Cooper, your Friendly PR Social Media Planner http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1606 links for 2008-06-26 « Brendan Cooper, your Friendly PR Social Media Planner Thu, 26 Jun 2008 11:32:05 +0000 http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1606 [...] Now Is Gone » Dell’s Incredible Turnaround One way to find out: measure it. These are fairly compelling stats, especially as some of them address the quality of feedback. (tags: dell casestudy socialmedia turnaround social pr statistics measurement customerservice) [...] [...] Now Is Gone » Dell’s Incredible Turnaround One way to find out: measure it. These are fairly compelling stats, especially as some of them address the quality of feedback. (tags: dell casestudy socialmedia turnaround social pr statistics measurement customerservice) [...]

]]> By: Got Social Media? » The Buzz Bin http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1104 Got Social Media? » The Buzz Bin Thu, 14 Feb 2008 13:57:21 +0000 http://nowisgone.com/2007/10/18/dells-incredible-turnaround/#comment-1104 [...] now we know that Dell gets it. Southwest, GM and even Delta get it as well. Further proof of understanding [...] [...] now we know that Dell gets it. Southwest, GM and even Delta get it as well. Further proof of understanding [...]

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